T’s & C’s

SN Plumbing Solutions Ltd Terms & Conditions | Aylesbury, UK

  1. 1.1 In these terms and conditions (hereafter “these terms”), “Customer” refers to the individual or entity for whom SN Plumbing Solutions is to perform the works. “Company” refers to SN Plumbing Solutions or any franchisee, sub-contractor, or representative conducting business under a Franchise/Subcontract Agreement with the company.

    1.2 “Contract” denotes the agreement between the Customer and the Company to perform the works, incorporating these terms and, where relevant, the signed agreement (“the Agreement”) between both parties. “Works” refers to the tasks outlined in the company estimate or any related document/email, as may be modified in writing.

    1.3 For these terms, “in writing” encompasses emails and documents set out on handheld devices, with signatures on handheld screens considered as written.

  2. Acceptance of Works

    2.1 The Company reserves the right to refuse any work at its discretion. Authorized representatives of the Company will only undertake accepted works.

  3. Call Out Fee & Charges

    3.1 A minimum one-hour call-out fee applies to all appointments, irrespective of the work performed. This includes hourly or fixed price quoted work. If no work is completed during the visit, the one-hour call-out fee plus additional labor and parts/materials costs (if any) will still be charged.

    3.2 All charges are subject to VAT at the prevailing rate.

    3.3 A cancellation fee of 50% of the call-out charge applies if the appointment is canceled within 24 hours.

  4. Estimates and Fixed Price Work

    4.1 Any estimate provided by the Company can be withdrawn at any time before unqualified acceptance by the Customer and is void if not accepted within 28 days, potentially leading to a revised quotation.

    4.2 Estimates are indicative and not fixed prices, based on a visual inspection and/or customer details. Final pricing may exceed the estimate due to factors like material costs, labor, equipment hire, and transport increases, but the Customer may cancel the contract if costs exceed the estimate by more than 10%, provided cancellation occurs before works commence.

    4.3 The Company may revise estimates under specific circumstances, such as additional work requests, material cost increases, unforeseen additional work, or errors in the original estimate.

    4.4 The Company is not obligated to provide estimates, and only written estimates from authorized representatives are binding. Oral estimates are not binding.

    4.5 Customers must reimburse the Company for expenses incurred if they accept and then cancel an estimate.

  5. Prices and Payment

    5.1 Prices or rates advised are subject to VAT.

    5.2 Invoices are due within three days of work completion/delivery.

    5.3 Account Customers have 14 days for payment post-completion/delivery, as per prior written agreement.

    5.4 For works subject to snagging, 95% of the invoice is due immediately after completion. The remaining 5% is due upon snagging completion or within 14 days if access is not provided.

    5.5 If a third party represents the Customer, they are responsible for payment in case of non-payment by the Customer, unless otherwise agreed in writing.

    5.6 Late payments incur daily interest at 3% above the base rate until fully paid.

    5.7 Guarantees, certificates, or similar documents are issued only after full payment.

  6. Illustration and Description of Works

    6.1 Any illustrations, descriptions, or imagery on the Company’s website or marketing materials are for general guidance and do not form part of the contract.

  7. Inspection, Delivery, and Completion of Works

    7.1 The Company will provide estimated dates and times for works but accepts no liability for delays or non-attendance.

  8. Indemnity

    8.1 The Customer indemnifies the Company against any third-party claims resulting from breaches of the Customer’s obligations under this contract.

  9. Limitation of Liability

    9.1 The Company’s liability is limited to: 9.1.1 Repairing defects as outlined in paragraph 10. 9.1.2 Liability for personal injury or death due to negligence. 9.1.3 Reasonable repair costs for customer property damage due to Company negligence. 9.1.4 The Company is not liable for damage to defective or weak parts of the property. 9.1.5 The Company is not liable for damage while investigating/repairing plumbing, gas, or drainage issues, including blockages and necessary removals. 9.1.6 Customer is responsible for making good any damage to plaster/brickwork and protecting their belongings.

  10. Defects

10.1 The Company will repair defects in completed work within 12 months if they arise from a breach of contract obligations, provided full payment was received. Notification must be in writing. The Company may charge for inspection if the defect is not due to its work.

10.2 Exclusions include: 10.2.1 Manufacturer/supplier guarantees for parts/materials. 10.2.2 Non-Company installed systems or structures. 10.2.3 Customer or third-party misuse or faulty workmanship. 10.2.4 Structural defects (e.g., subsidence). 10.2.5 Damage from external forces or root penetration in drainage systems.

  1. Permits, Licenses, Regulations, and Other Consents/Access

11.1 The Customer must obtain necessary permissions and consents before work commences. The Customer is responsible for traffic control arrangements and permissions for property access. The Customer indemnifies the Company against claims from third parties due to lack of permissions.

11.2 The work environment must be safe for Company representatives.

  1. Force Majeure

12.1 The Company is not liable for delays due to events beyond its control.

  1. Cancellation

13.1 The Customer indemnifies the Company against losses from unauthorized cancellations unless otherwise agreed in writing.

  1. Removal of Waste and Materials

14.1 The Customer is responsible for waste removal unless agreed otherwise.

  1. Frozen Pipes

15.1 The Company is not liable for fractures in frozen pipes or guarantees to clear blockages in frozen pipes/drainage systems.

  1. Guarantees

16.1 The Company guarantees labor for 12 months, subject to misuse or unauthorized repairs. Manufacturer’s warranties apply to parts/equipment.

16.2 No guarantee for waste/drainage blockages.

16.3 No guarantee for work against Company advice.

16.4 Company guarantees only apply to work done by Company employees.

16.5 No liability for defects from related but unperformed recommended work.

16.6 The Customer is liable for gas safety issues unless caused by a Gas Safe operative.

16.7 Gas Safe engineers operate under their own registrations.

  1. Intellectual Property Rights

17.1 All website content remains the Company’s property and cannot be reproduced without consent.

  1. Complaints Procedure

18.1 Complaints must be in writing to [email protected] The Company will resolve issues within 30 days.

  1. Right to Cancel

19.1 The Customer may cancel within 14 days from the notice of the right to cancel. Written cancellation should be sent via email or retained proof of postage.

19.2 Reasonable payment is due for any work performed if the Customer cancels after work commences.

  1. Availability

20.1 The Company cannot guarantee appointment times due to unforeseen circumstances. A four-hour window is typically given for minor works and quotations.

20.2 These terms do not affect the Customer’s rights regarding work quality or faulty goods supplied as part of the service.

Testimonial

See What Our Customers Have to Say

Adnan Q
5.0/5.0 Rating

I couldn’t be more impressed with the service that was provided. From the start, they took the time to thoroughly assess the plumbing issues in my home, explaining everything in detail. Not only did they address the immediate concerns, but they also provided valuable advice on what to keep an eye on in the future. Their proactive approach gave me peace of mind, knowing what potential issues could arise and how to prevent them. Professional, knowledgeable, and honest—it’s clear they care about their work and their clients. Highly recommend!

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Plumber Aylesbury UK & Surrounding Areas | SN Plumbing Solutions Ltd
Promise

Our Commitment to Quality

Need trustworthy plumbing? At SN Plumbing Solutions Ltd, our Gas Safe team delivers reliable, safe services across Aylesbury, Oxfordshire, Bedfordshire, Hertfordshire, and Buckinghamshire. From boiler repairs to urgent fixes, we guarantee quality—every time!

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FAQ

Plumbing Terms Aylesbury UK

At SN Plumbing Solutions Ltd, our terms and conditions plumber Aylesbury UK spell out fair prices, payment plans, and service promises for Aylesbury plumbing and heating. Visit our Terms and Conditions page to learn more about our call-out fees (£85+VAT), termination fees (50%) if made within 24 hours, and 12-month labor guarantees. Need to be clear? Get in touch with us at [email protected] or 07541 265 000!

Yes, our plumbing terms Aylesbury UK include our emergency plumber terms Aylesbury. With an £85 call-out fee (plus VAT) and £65/hour labor, they are available 24 hours a day, seven days a week. This means that leaks or stove problems can be fixed quickly. Here are all the information you need to know. If you have any questions, call 07541 265 000.

Our plumbing terms and conditions in the UK say that you must pay within three days of the work being finished (or fourteen days for account users), plus VAT. Interest of 3% per day on top of the base rate is charged on late payments. Check out our Terms and Conditions page to learn more about “plumber contract Aylesbury UK.” For questions about billing, call 07541 265 000!

Yes, our plumbing terms Aylesbury UK include a 50% withdrawal fee if you need to cancel less than 24 hours before your appointment. This fee covers the cost of our call-out. UK law says you can cancel for free within 14 days of agreeing to our terms. For help, see our terms and conditions or call 07541 265 000.

When you use our heating services in Aylesbury, UK, we guarantee the work for 12 months as long as you follow the instructions on the guarantee form. Parts are covered by manufacturer warranties, but we don’t cover blocks or damage to the outside. For more information, see our terms and conditions page or email [email protected].

Our terms and conditions say that plumber Aylesbury UK is only responsible for fixing problems within 12 months (if they were caused by our work), compensating people who were hurt because of our carelessness, or fixing reasonable property damage. During investigations, we’re not responsible for any building problems or damage. For more information, please read our terms and conditions or call 07541 265 000.

We have clear prices at Gas Safe Aylesbury UK. For example, a Gas Safety certificate costs £85 plus VAT, and a boiler check costs £130 plus certification. Our plumbing terms in Aylesbury, UK, go into more detail. Call 07541 265 000 or email [email protected] to talk about “Gas Safe plumbing costs Aylesbury.

Yes, our terms and conditions are linked to our contact plumber terms Aylesbury. You can call us at 07541 265 000 or email us at [email protected] at any time. Our terms cover things like cancellations, emergencies, and schedules. For help with “plumbing contact Aylesbury UK,” visit our page or call us!

In our UK plumbing terms and conditions, it says that we’re not responsible for delays caused by things like strikes or bad weather that are out of our control. This keeps things fair in Aylesbury. Read our terms and conditions or call 07541 265 000 to find out more about “plumbing policy Aylesbury emergency UK

Our fair price terms plumber Aylesbury make sure everything is clear. Call-outs start at £85 (plus VAT), and there are no other fees. Prices, payments and promises are spelt out in our terms and conditions. Call 07541 265 000 or email [email protected] to talk about ‘transparent plumbing rates Aylesbury UK’!

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Contact SN Plumbing Today

Whether it’s a plumbing emergency or a heating issue, SN Plumbing Solutions is here to provide trusted, professional service in Aylesbury. Our team of skilled experts handles everything from minor repairs to major installations. Contact us now, and we’ll take care of the problem quickly and efficiently.

About Us

SN Plumbing Solutions Ltd provides a wide variety of plumbing and gas heating solutions, including boiler servicing, repairs, installations, and breakdowns, power flushing, central heating upgrades and maintenance, radiator installations, and much more!

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