Terms & Conditions – SN Plumbing Solutions Ltd
These Terms & Conditions explain the basis on which SN Plumbing Solutions Ltd provides plumbing, heating and related services. Please read them before accepting a quotation, booking a service or asking us to begin work.
1. Definitions
1.1 In these terms and conditions (hereafter “these terms”), “Customer” refers to the individual or entity for whom SN Plumbing Solutions is to perform the works. “Company” refers to SN Plumbing Solutions or any franchisee, sub-contractor, or representative conducting business under a Franchise/Subcontract Agreement with the company.
1.2 “Contract” denotes the agreement between the Customer and the Company to perform the works, incorporating these terms and, where relevant, the signed agreement (“the Agreement”) between both parties. “Works” refers to the tasks outlined in the company estimate or any related document/email, as may be modified in writing.
1.3 For these terms, “in writing” encompasses emails and documents set out on handheld devices, with signatures on handheld screens considered as written.
2. Acceptance of Works
2.1 The Company reserves the right to refuse any work at its discretion. Authorized representatives of the Company will only undertake accepted works.
3. Call-Out Fee & Charges
3.1 A minimum one-hour call-out fee applies to all appointments, irrespective of the work performed. This includes hourly or fixed price quoted work. If no work is completed during the visit, the one-hour call-out fee plus additional labor and parts/materials costs (if any) will still be charged.
3.2 All charges are subject to VAT at the prevailing rate.
3.3 A cancellation fee of 50% of the call-out charge applies if the appointment is canceled within 24 hours.
4. Estimates and Fixed Price Work
4.1 Any estimate provided by the Company can be withdrawn at any time before unqualified acceptance by the Customer and is void if not accepted within 28 days, potentially leading to a revised quotation.
4.2 Estimates are indicative and not fixed prices, based on a visual inspection and/or customer details. Final pricing may exceed the estimate due to factors like material costs, labor, equipment hire, and transport increases, but the Customer may cancel the contract if costs exceed the estimate by more than 10%, provided cancellation occurs before works commence.
4.3 The Company may revise estimates under specific circumstances, such as additional work requests, material cost increases, unforeseen additional work, or errors in the original estimate.
4.4 The Company is not obligated to provide estimates, and only written estimates from authorized representatives are binding. Oral estimates are not binding.
4.5 Customers must reimburse the Company for expenses incurred if they accept and then cancel an estimate.
5. Prices and Payment
5.1 Prices or rates advised are subject to VAT.
5.2 Invoices are due within three days of work completion/delivery.
5.3 Account Customers have 14 days for payment post-completion/delivery, as per prior written agreement.
5.4 For works subject to snagging, 95% of the invoice is due immediately after completion. The remaining 5% is due upon snagging completion or within 14 days if access is not provided.
5.5 If a third party represents the Customer, they are responsible for payment in case of non-payment by the Customer, unless otherwise agreed in writing.
5.6 Late payments incur daily interest at 3% above the base rate until fully paid.
5.7 Guarantees, certificates, or similar documents are issued only after full payment.
6. Illustration and Description of Works
6.1 Any illustrations, descriptions, or imagery on the Company’s website or marketing materials are for general guidance and do not form part of the contract.
7. Inspection, Delivery and Completion of Works
7.1 The Company will provide estimated dates and times for works but accepts no liability for delays or non-attendance.
8. Indemnity
8.1 The Customer indemnifies the Company against any third-party claims resulting from breaches of the Customer’s obligations under this contract.
9. Limitation of Liability
9.1 The Company’s liability is limited to:
- 9.1.1 Repairing defects as outlined in paragraph 10.
- 9.1.2 Liability for personal injury or death due to negligence.
- 9.1.3 Reasonable repair costs for customer property damage due to Company negligence.
- 9.1.4 The Company is not liable for damage to defective or weak parts of the property.
- 9.1.5 The Company is not liable for damage while investigating/repairing plumbing, gas, or drainage issues, including blockages and necessary removals.
- 9.1.6 Customer is responsible for making good any damage to plaster/brickwork and protecting their belongings.
10. Defects
10.1 The Company will repair defects in completed work within 12 months if they arise from a breach of contract obligations, provided full payment was received. Notification must be in writing. The Company may charge for inspection if the defect is not due to its work.
10.2 Exclusions include:
- 10.2.1 Manufacturer/supplier guarantees for parts/materials.
- 10.2.2 Non-Company installed systems or structures.
- 10.2.3 Customer or third-party misuse or faulty workmanship.
- 10.2.4 Structural defects (e.g., subsidence).
- 10.2.5 Damage from external forces or root penetration in drainage systems.
11. Permits, Licenses, Regulations & Access
11.1 The Customer must obtain necessary permissions and consents before work commences. The Customer is responsible for traffic control arrangements and permissions for property access. The Customer indemnifies the Company against claims from third parties due to lack of permissions.
11.2 The work environment must be safe for Company representatives.
12. Force Majeure
12.1 The Company is not liable for delays due to events beyond its control.
13. Cancellation
13.1 The Customer indemnifies the Company against losses from unauthorized cancellations unless otherwise agreed in writing.
14. Removal of Waste and Materials
14.1 The Customer is responsible for waste removal unless agreed otherwise.
15. Frozen Pipes
15.1 The Company is not liable for fractures in frozen pipes or guarantees to clear blockages in frozen pipes/drainage systems.
16. Guarantees
16.1 The Company guarantees labor for 12 months, subject to misuse or unauthorized repairs. Manufacturer’s warranties apply to parts/equipment.
16.2 No guarantee for waste/drainage blockages.
16.3 No guarantee for work against Company advice.
16.4 Company guarantees only apply to work done by Company employees.
16.5 No liability for defects from related but unperformed recommended work.
16.6 The Customer is liable for gas safety issues unless caused by a Gas Safe operative.
16.7 Gas Safe engineers operate under their own registrations.
17. Intellectual Property Rights
17.1 All website content remains the Company’s property and cannot be reproduced without consent.
18. Complaints Procedure
18.1 Complaints must be submitted in writing to info@snplumbingsolutions.co.uk . The Company will aim to resolve issues within 30 days.
19. Right to Cancel
19.1 The Customer may cancel within 14 days from the notice of the right to cancel. Written cancellation should be sent via email or retained proof of postage.
19.2 Reasonable payment is due for any work performed if the Customer cancels after work commences.
20. Availability & Statutory Rights
20.1 The Company cannot guarantee appointment times due to unforeseen circumstances. A four-hour window is typically given for minor works and quotations.
20.2 These terms do not affect the Customer’s rights regarding work quality or faulty goods supplied as part of the service.
Questions About These Terms?
If you have a question about a quotation, payment, cancellation, guarantee or any part of these Terms & Conditions, please contact SN Plumbing Solutions before booking or approving work.
Terms & Conditions – SN Plumbing Solutions Ltd
These Terms & Conditions explain the basis on which SN Plumbing Solutions Ltd provides plumbing, heating and related services. Please read them before accepting a quotation, booking a service or asking us to begin work.
1.1 In these terms and conditions (hereafter “these terms”), “Customer” refers to the individual or entity for whom SN Plumbing Solutions is to perform the works. “Company” refers to SN Plumbing Solutions or any franchisee, sub-contractor, or representative conducting business under a Franchise/Subcontract Agreement with the company.
1.2 “Contract” denotes the agreement between the Customer and the Company to perform the works, incorporating these terms and, where relevant, the signed agreement (“the Agreement”) between both parties. “Works” refers to the tasks outlined in the company estimate or any related document/email, as may be modified in writing.
1.3 For these terms, “in writing” encompasses emails and documents set out on handheld devices, with signatures on handheld screens considered as written.
Acceptance of Works
2.1 The Company reserves the right to refuse any work at its discretion. Authorized representatives of the Company will only undertake accepted works.
Call Out Fee & Charges
3.1 A minimum one-hour call-out fee applies to all appointments, irrespective of the work performed. This includes hourly or fixed price quoted work. If no work is completed during the visit, the one-hour call-out fee plus additional labor and parts/materials costs (if any) will still be charged.
3.2 All charges are subject to VAT at the prevailing rate.
3.3 A cancellation fee of 50% of the call-out charge applies if the appointment is canceled within 24 hours.
Estimates and Fixed Price Work
4.1 Any estimate provided by the Company can be withdrawn at any time before unqualified acceptance by the Customer and is void if not accepted within 28 days, potentially leading to a revised quotation.
4.2 Estimates are indicative and not fixed prices, based on a visual inspection and/or customer details. Final pricing may exceed the estimate due to factors like material costs, labor, equipment hire, and transport increases, but the Customer may cancel the contract if costs exceed the estimate by more than 10%, provided cancellation occurs before works commence.
4.3 The Company may revise estimates under specific circumstances, such as additional work requests, material cost increases, unforeseen additional work, or errors in the original estimate.
4.4 The Company is not obligated to provide estimates, and only written estimates from authorized representatives are binding. Oral estimates are not binding.
4.5 Customers must reimburse the Company for expenses incurred if they accept and then cancel an estimate.
Prices and Payment
5.1 Prices or rates advised are subject to VAT.
5.2 Invoices are due within three days of work completion/delivery.
5.3 Account Customers have 14 days for payment post-completion/delivery, as per prior written agreement.
5.4 For works subject to snagging, 95% of the invoice is due immediately after completion. The remaining 5% is due upon snagging completion or within 14 days if access is not provided.
5.5 If a third party represents the Customer, they are responsible for payment in case of non-payment by the Customer, unless otherwise agreed in writing.
5.6 Late payments incur daily interest at 3% above the base rate until fully paid.
5.7 Guarantees, certificates, or similar documents are issued only after full payment.
Illustration and Description of Works
6.1 Any illustrations, descriptions, or imagery on the Company’s website or marketing materials are for general guidance and do not form part of the contract.
Inspection, Delivery, and Completion of Works
7.1 The Company will provide estimated dates and times for works but accepts no liability for delays or non-attendance.
Indemnity
8.1 The Customer indemnifies the Company against any third-party claims resulting from breaches of the Customer’s obligations under this contract.
Limitation of Liability
9.1 The Company’s liability is limited to:
9.1.1 Repairing defects as outlined in paragraph 10.
9.1.2 Liability for personal injury or death due to negligence. 9.1.3 Reasonable repair costs for customer property damage due to Company negligence.
9.1.4 The Company is not liable for damage to defective or weak parts of the property.
9.1.5 The Company is not liable for damage while investigating/repairing plumbing, gas, or drainage issues, including blockages and necessary removals.
9.1.6 Customer is responsible for making good any damage to plaster/brickwork and protecting their belongings.
Defects
10.1 The Company will repair defects in completed work within 12 months if they arise from a breach of contract obligations, provided full payment was received. Notification must be in writing. The Company may charge for inspection if the defect is not due to its work.
10.2 Exclusions include:
10.2.1 Manufacturer/supplier guarantees for parts/materials.
10.2.2 Non-Company installed systems or structures.
10.2.3 Customer or third-party misuse or faulty workmanship.
10.2.4 Structural defects (e.g., subsidence).
10.2.5 Damage from external forces or root penetration in drainage systems.
- Permits, Licenses, Regulations, and Other Consents/Access
11.1 The Customer must obtain necessary permissions and consents before work commences. The Customer is responsible for traffic control arrangements and permissions for property access. The Customer indemnifies the Company against claims from third parties due to lack of permissions.
11.2 The work environment must be safe for Company representatives.
- Force Majeure
12.1 The Company is not liable for delays due to events beyond its control.
- Cancellation
13.1 The Customer indemnifies the Company against losses from unauthorized cancellations unless otherwise agreed in writing.
- Removal of Waste and Materials
14.1 The Customer is responsible for waste removal unless agreed otherwise.
- Frozen Pipes
15.1 The Company is not liable for fractures in frozen pipes or guarantees to clear blockages in frozen pipes/drainage systems.
- Guarantees
16.1 The Company guarantees labor for 12 months, subject to misuse or unauthorized repairs. Manufacturer’s warranties apply to parts/equipment.
16.2 No guarantee for waste/drainage blockages.
16.3 No guarantee for work against Company advice.
16.4 Company guarantees only apply to work done by Company employees.
16.5 No liability for defects from related but unperformed recommended work.
16.6 The Customer is liable for gas safety issues unless caused by a Gas Safe operative.
16.7 Gas Safe engineers operate under their own registrations.
- Intellectual Property Rights
17.1 All website content remains the Company’s property and cannot be reproduced without consent.
- Complaints Procedure
18.1 Complaints must be in writing to info@snplumbingsolutions.co.uk The Company will resolve issues within 30 days.
- Right to Cancel
19.1 The Customer may cancel within 14 days from the notice of the right to cancel. Written cancellation should be sent via email or retained proof of postage.
19.2 Reasonable payment is due for any work performed if the Customer cancels after work commences.
- Availability
20.1 The Company cannot guarantee appointment times due to unforeseen circumstances. A four-hour window is typically given for minor works and quotations.
20.2 These terms do not affect the Customer’s rights regarding work quality or faulty goods supplied as part of the service.
Based in Aylesbury, Serving Nearby Areas
SN Plumbing Solutions Ltd is based in Aylesbury and provides plumbing, heating and selected property services across Aylesbury and selected parts of Buckinghamshire, Oxfordshire, Bedfordshire and Hertfordshire. Coverage depends on your postcode, the service required and current availability.
Only use a Gas Safe registered engineer to install, repair or service gas appliances.
Promise
Our Commitment to Professional Service
We aim to provide clear communication, professional workmanship and tidy, respectful service on every job. SN Plumbing Solutions Ltd is based in Aylesbury and serves customers across selected surrounding areas. Any gas work is carried out by appropriately qualified Gas Safe registered engineers.
Frequently Asked Question
1. Where is SN Plumbing Solutions based?
SN Plumbing Solutions Ltd is based at Edison Business Centre, 52 Edison Road, Aylesbury, HP19 8TE. We provide plumbing and heating services across Aylesbury and selected surrounding areas.
2. Which areas do you cover?
We serve Aylesbury and selected locations across Buckinghamshire, Oxfordshire, Bedfordshire and Hertfordshire. Coverage depends on your postcode, the service required and current availability, so contact us if you are unsure whether we can attend.
3. How are prices and call-out charges confirmed?
Applicable call-out charges, labour rates, fixed prices, materials and other costs are confirmed in your quotation, booking information or before agreed work begins. Please refer to the full Terms & Conditions above for the applicable payment terms.
4. What happens if I need to change or cancel an appointment?
Please contact us as soon as possible if you need to change or cancel an appointment. Any applicable cancellation charges and statutory cancellation rights are explained in the full Terms & Conditions above.
5. Is your workmanship guaranteed?
Where applicable, workmanship is covered subject to the conditions and exclusions set out in our Terms & Conditions. Manufacturer warranties may apply separately to eligible parts and equipment. Nothing in these terms affects your statutory rights.
Questions About These Terms?
If you have a question about a quotation, payment, cancellation, guarantee or any part of these Terms & Conditions, please contact us before booking or approving work.
SN Plumbing Solutions Ltd provides a wide variety of plumbing and gas heating solutions, including boiler servicing, repairs, installations, and breakdowns, power flushing, central heating upgrades and maintenance, radiator installations, and much more!
Company Info
Monday - Sunday
Open 24 hours
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